Changing Foundation™ SPF 15
Shipping Policy
Shipping and Delivery Policy
At Seravares, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery.
1. Processing time
Orders are usually processed within 1 to 2 working days after payment is received.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
2. Delivery time
The average delivery time is:
- The Netherlands: 5 to 8 working days
- Belgium: 3 to 7 working days
- Europe (other countries): 5 to 12 working days
Delivery times are estimates and may vary due to carrier volumes, public holidays or other unforeseen circumstances.
3. Shipping costs
Any promotions such as free shipping are clearly stated on our website.
4. Shipping and carriers
Seravares works with reliable shipping partners to deliver orders safely and efficiently.
We reserve the right to choose the most suitable carrier for your order.
5. Track & Trace
Where available, you will receive a Track & Trace code by email as soon as your order has been shipped.
This lets you follow the status of your parcel.
6. Incorrect address
It is the customer's responsibility to provide correct address details when placing an order.
If a parcel cannot be delivered due to an incorrect address, additional shipping costs may be charged.
7. Not at home at delivery
If you are not present at the time of delivery, the carrier may:
- Leave the parcel with a neighbour
- Take the parcel to a pick-up point
- Make another delivery attempt
This depends on the carrier and the delivery options available in your area.
8. Damaged or lost parcels
We do our best to pack every order carefully and ship it safely.
Damaged parcel
Have you received a damaged product? Please contact us within 48 hours at:
If possible, include photos of the damaged product and the packaging.
Lost parcel
If your parcel appears to be lost, please contact us so we can start an investigation with the carrier.
9. International shipping
We also ship to other countries within Europe where available. Any customs or import charges are the responsibility of the customer.
10. Contact
For questions about our shipping policy, please contact us at:
Seravares
📧 Email: support@seravares.nl