Changing Foundation™ SPF 15
Refund Policy
Returns and Refund Policy
At Seravares, we aim to offer our customers the best products and service. If you are nevertheless not satisfied with your order, you can make use of our returns and refund policy as described below.
1. Return period
You have the right to return your order within 14 days of receipt, without giving a reason.
The return period starts on the day you receive the product. In addition to this statutory right of withdrawal, we offer an additional, voluntary guarantee on products from our LED facial care range — see below.
2. 14-day money-back guarantee
In addition to your statutory 14-day right of withdrawal (see above), Seravares offers a voluntary 14-day money-back guarantee on products from our LED facial care range.
Not satisfied with the result of your product within 14 days of receipt? Please contact us at support@seravares.nl. Together we will look for a suitable solution, such as a replacement product or a refund.
This guarantee is an extra service from Seravares, separate from and in addition to your statutory rights, and does not affect the conditions described in the rest of this policy.
3. Conditions for returns
To be eligible for a return, the product must meet the following conditions:
- The product is unused and undamaged
- The product is, where possible, in its original packaging
- The product is complete (including accessories and manuals)
- The product is not excluded from returns (see point 7)
If the product is damaged or shows signs of use, a reduction in value may be applied.
4. How do you request a return?
You can request a return by contacting us at:
Please include:
- Your name
- Order number
- Reason for return (optional)
- Photos of the product (if damaged)
After your request, you will receive further instructions about the return process.
5. Refund
As soon as we have received and inspected your return, we will process your refund.
The refund will be made within 5 to 10 working days via the same payment method used for the order.
6. Shipping costs
The cost of returning the product is in principle borne by the customer.
If you have received a wrong or damaged product, we will cover the return costs.
7. Exceptions (non-returnable items)
The following products cannot be returned or refunded:
- Custom-made products
- Products that cannot be returned for hygiene reasons once opened/used
- Digital products or gift cards (if applicable)
- Products damaged through incorrect use
8. Damaged or incorrect delivery
Have you received a defective, damaged or wrong product? Please contact us within 48 hours of receipt at:
Please send clear photos so we can assess the problem quickly. In this case we will offer a replacement or refund.
9. Cancelling orders
If you want to cancel your order, please contact us as soon as possible.
If the order has not yet been shipped, we can cancel it free of charge and you will receive a full refund.
If the order has already been shipped, it falls under the returns policy.
10. Contact
For questions about our returns and refund policy, please contact us at:
Seravares
📧 Email: support@seravares.nl